RGDATA have welcomed the fact that Re-Turn have issued updated retailer guidelines. Re-Turn acknowledges the challenges it has presented to retailers with the launch of the new Deposit Re-Turn scheme and has issued the following updated retailer guidelines and a new staff handout to assist with dealing with the key issues including dealing with containers that incur a deposit but do not have a logo.
Key Points to note:
Re-turn will update retailers every Monday and Friday evening on International Barcode List.
The Deposit Return Point map will be updated with new Retailer RVM and Manual Take Back location points.
Staff Handout details how to deal with a repayment of a deposit for a consumer who has a bottle or can rejected by the RVM, how to deal with queries on payment of deposit if there is no Re-turn logo. Due to an agreement with Producers during the transition period drinks containers may be subject to a deposit even if they do not feature the Re-turn logo and consumers are entitled to a refund of their deposit.
Re-Turn says retailers are to not charge a deposit on multi-packs and to contact Re-turn immediately at email@example.com if any of the international barcode list of products refer to multi-packs.
Re-turn support is available at: 1800 852 752 or E-mail: firstname.lastname@example.org
Important: Payment of Deposit on containers with no Re-Turn logo
If a customer has a bottle or can that they paid a deposit on that is rejected by the RVM, Re-Turn says “use your discretion as to repayment of the deposit. Re-Turn will pay retailers the refund of deposits up to the value of €1.50 given to any consumer. Anything over that amount will require consumers to provide evidence of a receipt of purchase and the consumer must contact Re-turn directly to query the deposit refund.”